Refund Policy
Refund Policy
Last Updated: November 2025
At LuxeBitz, we want you to be completely satisfied with your purchase. This Refund Policy outlines our rules for returns, exchanges, and refunds.
1. Returns
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Items can be returned within 14 days of delivery.
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To be eligible for a return, products must be unused, in the same condition as received, and in their original packaging.
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Sale items or gift cards are not eligible for return.
2. Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days to the original payment method.
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Shipping costs are non-refundable.
3. Exchanges
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Exchanges are possible if an item is defective or damaged during shipping.
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Contact us at teamblackstar777@gmail.com with your order number and details of the issue.
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We will provide instructions on how to return the item and receive a replacement.
4. Non-Returnable Items
The following items cannot be returned or refunded:
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Gift cards
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Downloadable products
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Items damaged due to misuse or accidents
5. How to Request a Refund
To initiate a return or exchange:
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Email us at teamblackstar777@gmail.com.
WhatsApp Support: +1 (226) 877-6726 -
Include your order number, product name, and reason for return.
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Follow the instructions provided by our support team.
6. Contact Us
If you have any questions about returns or refunds, please contact our support team:
WhatsApp Support: +1 (226) 877-6726
📧 Email: teamblackstar777@gmail.com